Home → HMIS FAQ → User Administration → What to do when someone leaves your Agency

4.1. What to do when someone leaves your Agency


  1. Inactivate the users account:

    1. Log in to Service Poin
    2. Click on the “Admin” tab
    3. Click on the name of the user who has left your agency or program
    4. Under status, click “Inactive”
    5. Select “Save Changes”
    6. Select “Exit

  2. Notify CCEH

    1. Submit a Trouble Ticket to let us know that the user has left so that our records may be updated.

 

By inactivating the user’s account, you will do two things:

  1. Ensure that the user is unable to log back into the system.
  2. Ensure that the license is not assigned to any other programs while you are waiting to fill the now open position.

 

Once you have filled the position left vacant and are ready to add a new user to the system, please do the following:

  1. Notify CCEH by Submitting a Trouble Ticket to let us know that you are ready to update your agency records.  The CT HMIS Director will then delete the old user and add the new user.  




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